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| Publication | Issue | Title | |
| Electronic Journal of Applied Statistical Analysis: Decision Support Systems and Services Evaluation | Vol 1, No 1 (2010): EJASA: Decision Support Systems and Services Evaluation | Customer satisfaction and loyalty assessment by means structural equation models | Details PDF |
| Riccardo Di Nisio, Tonio Di Battista | |||
| MTISD 2008. Methods, Models and Information Technologies for Decision Support Systems | MTISD 2008. Methods, Models and Information Technologies for Decision Support Systems | Customer Satisfaction and action plan | Details |
| Riccardo Di Nisio, Tonio Di Battista | |||
| 1 - 2 of 2 Items | |||
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